About the Study

Content Overview
Munson Healthcare, in northern Michigan, was facing nagging challenges from the sharp rise in self-pay due to the growth in high deductible health plans. Credit card payments were at an all-time high, risking breach and fueling high PCI compliance costs. The resources available for pursuing outstanding payments charged the hospital high fees, drained staff time, and risked alienating patients.

After moving to OnPlan’s segmented payment plan program across the health system, Munson realized significant improvements in settling self-pay balances, patient engagement, and securing credit card payments.

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